Order Policy

Return/Cancellation Policy

We understand sometimes you could change your mind, so we will do our best to ensure your satisfaction, Traser Watches USA grants a 14 day return policy from the day of receipt, and only for unused, unworn, and unscratched watches. For a return/refund, the watch must not have been worn, altered or damaged in any way; this includes removal of bracelet links and protective stickers. Customer is responsible for the cost of insured return shipping. Once the watch is received by Traser watches USA and inspected, a full refund will be issued excluding shipping costs from Traser watches USA to customer. In case of a return, customers bear the shipping costs and all other eventual related fees of returning the watch.

Any return must be authorized in advance and an RMA (Return Material Authorization) issued or we will not accept any inbound shipments that do not have an RMA number clearly marked on the packaging. You should contact us at (888) 397-9363 or by email at returns@traserwatch.com to request a return, receive an RMA and specific instructions for proper shipment to us or visit service.traserwatch.com and complete the RMA proceedure.

Returned items will be inspected within 48 hours of the return, returns on special order watches or pre-ordered models, like special engravings or customized watches will be charged the cost of customization

All items must be returned undamaged and in the original manufacturers packaging with all wrapping and stickers in a resellable condition

No credits will be issued until the product has been received and inspected at our facility. Any parts returned damaged or in a state which makes them not sellable will be sent back to you, no credit will be issued and the return freight will be your responsibility.

Shipping

All watches are shipped by Fedex priority insured service, orders are processed same day, watches that are in stock will ship next possible shipping date and should arrive within 2-3 business to any destination in the USA. Please note that Taser Watches USA is not responsible for delays caused through FedEx or Customs.

We also ship daily to Asia, Australia and South America, yet we recommend choosing the FedEx upgrade option because usually packages arrive in the country of destination within 2-3 business days but then could get stuck at customs for up to 20 days and Traser watches USA has no power to resolve any shipping issues once the shipment enters the country of destination.

To contact Traser Watches North America, please send and email to info @ traserwatch.com or call
1-(888)-397-9363(Toll Free) 7:00AM – 5:00PM (noon) EST